CSM, CSPO, SA | Change Management Leader
Dubai, United Arab Emirates | +971509281512 | neha.kapoor1512@gmail.com
A people-centric Change Management Leader with over 14 years of software delivery and transformation experience. Proven track record in scaling Agile and Scrum, achieving a 95% on-time delivery rate and enhanced team productivity through data-driven approaches.
Embedded SDLC best practices within Agile and DevOps processes, ensuring continuous integration, test automation, and deployment standards. Experienced in shaping product strategies aligned with business goals, introducing OKRs and performance metrics to track success.
Champion of user-first thinking, incorporating feedback to drive product decisions that enhance user satisfaction and engagement. Proven experience delivering ERP transformation using SAP/S4 Hana for large organizations.
Tyk Technologies is a global leader specializing in API Management Platform, helping clients effectively manage and control their APIs. Accountable for delivery of API enhancements in NAM, APAC and EMEA totaling $400 million annually using Agile methodology.
Shaped and aligned product delivery strategy with organizational goals; introduced performance metrics and OKRs to track success, building consensus across teams through agile ceremonies and regular reviews.
Drove digital initiatives to modernize systems and improve organizational agility by delivering enhanced guest experiences and digital capabilities across the organization.
Mentored 2 new Scrum Masters, creating training presentations and timelines that ensured smooth transition and adoption of agile practices.
Served dual role leading a cross-functional squad of 10 members on an agile release train (ART) to deliver new product features on a flagship $250M revenue product, resulting in a 20% increase in user engagement.
Increase achieved through strategic product feature delivery
Drop in defects over 2 PIs through improved story creation
Consistent completion ratio maintained over 10 PIs
Led coaching sessions to embed agile behavior, facilitated scrum ceremonies, and created showcase presentations for over 200 attendees at ART showcases. Championed data-driven approach using JIRA dashboards to track sprint performance and continuous improvement opportunities.
Responsible for designing and executing test strategy and automated testing across 3 projects totaling £12 million, while coaching a team of 8 members to ensure software quality through efficient, scalable automation using Coded UI frameworks.
Reduction in defects through improved quality assurance processes
Test lifecycle reduction through automation implementation
Production defects reduction via comprehensive testing
Successfully led quality assurance processes ensuring consistency with product vision, planning, design, and usability. Implemented test automation across regression testing suite comprising 150 test cases, creating functional documentation and coaching 5 testers on Coded UI framework.
Assigned as Senior Tester to Infogain's largest contract with Mitchell (leading US-based Insurance Provider) for executing and designing end-to-end testing lifecycle. Promoted to Senior Tester after 12 months.
Designed and executed comprehensive test strategy and automated testing using Selenium frameworks
Coached team of 6 testers in Scrum and testing practices with focus on continuous delivery
Encouraged Definition of Done adoption across 3 development teams, resulting in 15% defect reduction
Active member of code peer review panel maintaining high-quality code consistency
April 2022
Scrum Alliance
August 2020
Scrum Alliance
December 2020
Scaled Agile
June 2011
Manav Rachna College of Engineering
95% on-time delivery rate achieved through strategic agile implementation and team coaching across multiple organizations.
Managed delivery of $400M+ annually in API enhancements and contributed to $250M flagship product success.
Coached and mentored 25+ professionals across various roles, fostering agile adoption and continuous improvement mindset.
Achieved 50% defect reduction and 20% test lifecycle improvement through automation and process optimization.
Passionate about personal growth and empowering others to achieve their best by practicing meditation and cultivating a positive mindset. Committed to continuous learning through podcasts, online courses, and professional development opportunities.
Believes in the power of people-centric leadership and data-driven decision making to create meaningful impact in organizations and individual careers.
Neha Kapoor